What does a typical engagement look like?
Every engagement is designed around a client’s specific outcomes and stakeholder needs—there’s no off-the-shelf version of this work. That said, most of our partnerships follow a recognizable rhythm that balances structure with flexibility.
We typically work in 12-week cycles, treating each week as a true sprint. Together with the client, we define what outcomes we’re driving toward that week, share work-in-progress, surface blockers, and adapt as conditions change. This approach keeps the work honest, visible, and continuously improving. Most clients partner with us for 6 to 18 months, depending on the scale of the transformation.
Throughout that time, we’re helping architect and support the core implementation engine: either staffing the transformation office with you, or designing and coaching the internal team that will run it. We launch and test new ways of working, guide reorgs or system changes, facilitate design sessions and steering committees, and help teams make the best decisions possible with the information available. The work is never theoretical—it’s applied, iterative, and embedded in the real flow of operations.
There’s a constant loop of reflection built into the process. Teams run regular retros, and every six weeks we run a formal partnership retrospective with the client to understand how we can serve them better and where the work needs to shift.
Throughout the engagement, we’re pacing toward a single question: How do we leave you more capable than we found you? That often takes the form of a cross-functional community of practice around change, or even a fully formed center of excellence designed to keep the transformation moving long after we’re gone.